Frequently Asked Questions

Everything you need to know about your Dragonsteel order.

When will my order ship?

Standard processing time for in-stock apparel and accessories is 3-5 business days. During major release events or holiday seasons, processing may take up to 10 business days.

What is your return policy for apparel?

We accept returns and exchanges on unworn, unwashed clothing items within 30 days of delivery. Items must be in their original condition with all tags attached.

Do you offer international shipping?

Yes, we ship our fashion and merchandise collections worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.

How do I know which size to order?

Each product page includes a specific size chart. We recommend measuring a similar garment you own that fits well and comparing it to our measurements for the best fit.

Can I change or cancel my order after it has been placed?

Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.

What should I do if my item arrives damaged?

If you receive a defective or damaged item, please email our support team with your order number and a photo of the damage so we can arrange a replacement for you.